/* Dialer (Scribe, DIALER_D2). System fonts only, no external assets. Light + dark via prefers-color-scheme. */
:root {
  --bg: #f4f5f7; --surface: #ffffff; --surface-2: #f8f9fb; --line: #dfe2e7; --line-strong: #c7ccd4;
  --fg: #16191d; --fg-2: #3b434d; --muted: #5d6671;
  --accent: #1d5bd6; --accent-fg: #ffffff; --accent-soft: #e8effc; --accent-line: #b9cdf5;
  --ok: #17733a; --ok-soft: #e6f4ea; --warn: #8a5300; --warn-soft: #fdf3e2; --bad: #b42318; --bad-soft: #fdecea;
  --g-nocontact: #5d6671; --g-nocontact-soft: #f1f2f4;
  --g-negative: #9a5b00; --g-negative-soft: #fdf4e6;
  --g-positive: #17733a; --g-positive-soft: #e8f5ec;
  --g-terminal: #b42318; --g-terminal-soft: #fdeeec;
  --focus: #1d5bd6; --shadow: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .08);
  --radius: 10px; --radius-sm: 7px;
  --font: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --mono: ui-monospace, "SF Mono", "Cascadia Mono", Consolas, monospace;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #111418; --surface: #1a1e24; --surface-2: #20252c; --line: #2e343d; --line-strong: #414955;
    --fg: #e9ecf0; --fg-2: #c5cbd3; --muted: #9aa3ad;
    --accent: #6d9bff; --accent-fg: #0d1117; --accent-soft: #1d2a44; --accent-line: #34508a;
    --ok: #5cc97f; --ok-soft: #16301f; --warn: #e3a24a; --warn-soft: #33270f; --bad: #ff7b72; --bad-soft: #3a1a18;
    --g-nocontact: #a6aeb8; --g-nocontact-soft: #23282f;
    --g-negative: #e3a24a; --g-negative-soft: #2e2412;
    --g-positive: #5cc97f; --g-positive-soft: #15291c;
    --g-terminal: #ff7b72; --g-terminal-soft: #34191a;
    --focus: #8fb3ff; --shadow: 0 1px 2px rgba(0, 0, 0, .4);
  }
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; font: 16px/1.55 var(--font); color: var(--fg); background: var(--bg); }
h1, h2 { line-height: 1.25; margin: 0; }
h2 { font-size: 13px; font-weight: 650; letter-spacing: .04em; text-transform: uppercase; color: var(--muted); }
p { margin: 0; }
a { color: var(--accent); }
.muted { color: var(--muted); }
.small { font-size: 13px; }
kbd { font: 600 11px/1 var(--mono); padding: 3px 5px; border-radius: 4px; border: 1px solid var(--line-strong);
      background: var(--surface-2); color: var(--fg-2); }
:focus-visible { outline: 3px solid var(--focus); outline-offset: 2px; border-radius: 4px; }
[hidden] { display: none !important; }

/* buttons */
button { font: inherit; color: inherit; }
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 44px;
       padding: 0 18px; border-radius: var(--radius-sm); border: 1px solid var(--line-strong); background: var(--surface);
       color: var(--fg); font-weight: 600; text-decoration: none; cursor: pointer; }
.btn.primary { background: var(--accent); border-color: var(--accent); color: var(--accent-fg); }
.btn.primary kbd { background: transparent; color: inherit; border-color: currentColor; opacity: .8; }
.btn.primary:hover { filter: brightness(1.07); }
.btn.ghost { background: transparent; }
.btn.block { width: 100%; }
.btn.big { min-height: 52px; font-size: 17px; }
.btn:disabled { opacity: .55; cursor: progress; }
button.link { background: none; border: 0; padding: 6px 4px; color: var(--accent); cursor: pointer; font-size: 14px; }
form.inline { display: inline; }

/* top bar */
.topbar { position: sticky; top: 0; z-index: 20; display: flex; align-items: center; gap: 16px; flex-wrap: wrap;
          padding: 8px 20px; background: var(--surface); border-bottom: 1px solid var(--line); }
.brand { display: flex; align-items: center; gap: 8px; font-weight: 700; font-size: 16px; }
.brand-mark { width: 14px; height: 14px; border-radius: 4px; background: var(--accent); display: inline-block; }
.stats { display: flex; gap: 6px; flex-wrap: wrap; }
.chip { font-size: 13px; padding: 3px 10px; border-radius: 999px; background: var(--surface-2);
        border: 1px solid var(--line); color: var(--fg-2); white-space: nowrap; }
.chip b { color: var(--fg); }
.chip-accent { background: var(--accent-soft); border-color: var(--accent-line); }
.position { font-size: 13px; color: var(--muted); }
.who { margin-left: auto; display: flex; align-items: center; gap: 10px; font-size: 14px; }
.user { color: var(--muted); }

/* banners */
.banners { max-width: 1320px; margin: 12px auto 0; padding: 0 20px; display: grid; gap: 8px; }
.banner { display: flex; align-items: center; gap: 12px; justify-content: space-between; padding: 10px 14px;
          border-radius: var(--radius-sm); background: var(--accent-soft); border: 1px solid var(--accent-line);
          animation: slide .18s ease-out; }
.banner.ok { background: var(--ok-soft); border-color: var(--ok); color: var(--ok); }
.banner.error { background: var(--bad-soft); border-color: var(--bad); color: var(--bad); }
.banner.dnc { background: var(--warn-soft); border-color: var(--warn); color: var(--warn); font-weight: 650; }
.banner .dismiss { background: none; border: 0; font-size: 22px; line-height: 1; padding: 4px 8px; cursor: pointer;
                   color: inherit; min-width: 36px; min-height: 36px; }

/* layout */
.lead-layout { max-width: 1320px; margin: 0 auto; padding: 16px 20px 48px; display: grid; gap: 20px;
               grid-template-columns: minmax(0, 1fr) 400px; align-items: start; }
.side { position: sticky; top: 64px; max-height: calc(100vh - 76px); overflow-y: auto; display: grid; gap: 12px;
        padding-bottom: 4px; }
.side form { display: grid; gap: 12px; }
.panel { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px;
         box-shadow: var(--shadow); margin: 0; min-width: 0; }

/* left: the call */
.call { display: grid; gap: 16px; min-width: 0; }
.call-head { display: grid; gap: 6px; }
.eyebrow { display: flex; gap: 10px; align-items: center; font-size: 13px; }
.tag { font-size: 12px; font-weight: 650; padding: 2px 9px; border-radius: 999px; background: var(--accent-soft);
       color: var(--accent); border: 1px solid var(--accent-line); }
.tag-callback { background: var(--ok-soft); color: var(--ok); border-color: var(--ok); }
.tag-retry { background: var(--surface-2); color: var(--fg-2); border-color: var(--line-strong); }
.call-head h1 { font-size: 28px; font-weight: 700; letter-spacing: -.01em; }
.call-head .city { font-weight: 500; color: var(--fg-2); }
.meta { color: var(--fg-2); font-size: 15px; }
.owner-line { font-size: 15px; color: var(--fg-2); overflow-wrap: anywhere; }
.pill { display: inline-block; margin-left: 6px; font-size: 12px; padding: 1px 8px; border-radius: 999px;
        border: 1px solid var(--line-strong); color: var(--muted); }
.note { padding: 10px 14px; border-radius: var(--radius-sm); background: var(--warn-soft); color: var(--warn);
        border: 1px solid var(--warn); font-size: 14px; }

.script { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px;
          box-shadow: var(--shadow); display: grid; gap: 14px; }
.script-block { display: grid; gap: 8px; }
.script-block.opening { background: var(--accent-soft); border: 1px solid var(--accent-line);
                        border-left: 4px solid var(--accent); border-radius: var(--radius-sm); padding: 14px 16px; }
.opening p { font-size: 18px; line-height: 1.5; }
.from { font-weight: 500; text-transform: none; letter-spacing: 0; color: var(--muted); font-size: 12px; margin-left: 6px; }
.hint { font-size: 14px; color: var(--muted); }
.key-questions { margin: 0; padding-left: 26px; display: grid; gap: 6px; font-size: 17px; }
.key-questions li::marker { font-weight: 700; color: var(--accent); }
.fold { border: 1px solid var(--line); border-radius: var(--radius-sm); background: var(--surface); }
.fold > summary { cursor: pointer; padding: 12px 14px; font-weight: 600; list-style: none; display: flex;
                  align-items: baseline; gap: 6px; flex-wrap: wrap; min-height: 44px; }
.fold > summary::-webkit-details-marker { display: none; }
.fold > summary::before { content: "\25B8"; color: var(--muted); width: 14px; display: inline-block; }
.fold[open] > summary::before { content: "\25BE"; }
.fold > :not(summary) { margin: 0 14px 14px; }
.fold ol, .fold ul { padding-left: 22px; display: grid; gap: 5px; }
.count { font-size: 12px; font-weight: 600; padding: 0 7px; border-radius: 999px; background: var(--surface-2);
         border: 1px solid var(--line); color: var(--muted); }
.objections dt { font-weight: 650; margin-top: 8px; }
.objections dd { margin: 2px 0 0; color: var(--fg-2); }

.dns { border: 2px solid var(--bad); border-radius: var(--radius-sm); background: var(--surface); }
.dns > summary { cursor: pointer; padding: 10px 14px; font-weight: 700; color: var(--bad); min-height: 44px;
                 display: flex; align-items: center; }
.dns > :not(summary) { margin: 0 14px 12px; }
.dns dt { font-size: 12px; font-weight: 650; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); }
.dns dd { margin: 0 0 8px; overflow-wrap: anywhere; font-size: 14px; }
.facts-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); gap: 10px 16px; margin: 0; }
.facts-grid dt { font-size: 12px; color: var(--muted); }
.facts-grid dd { margin: 0; overflow-wrap: anywhere; }
.card { overflow-wrap: anywhere; font-size: 14px; }
.history ul { padding-left: 18px; margin: 8px 0 0; font-size: 14px; }

/* right: phones */
.clock { display: flex; justify-content: space-between; align-items: center; gap: 8px; flex-wrap: wrap;
         font-size: 14px; margin-bottom: 10px; }
.status { font-size: 12px; font-weight: 650; padding: 3px 10px; border-radius: 999px; }
.status.ok { background: var(--ok-soft); color: var(--ok); border: 1px solid var(--ok); }
.status.off { background: var(--surface-2); color: var(--muted); border: 1px solid var(--line-strong); }
.phone-list { display: grid; gap: 8px; }
.phone { position: relative; display: flex; align-items: stretch; border: 1px solid var(--line-strong);
         border-radius: var(--radius-sm); background: var(--surface); min-height: 56px; }
.phone input[type=radio] { position: absolute; opacity: 0; pointer-events: none; }
.phone .tel { flex: 1; display: grid; align-content: center; padding: 8px 14px 8px 40px; text-decoration: none;
              color: inherit; cursor: pointer; }
.phone .tel::before { content: ""; position: absolute; left: 14px; top: 50%; width: 16px; height: 16px;
                      margin-top: -8px; border-radius: 50%; border: 2px solid var(--line-strong); background: var(--surface); }
.phone .num { font-size: 20px; font-weight: 700; letter-spacing: .01em; font-variant-numeric: tabular-nums; }
.phone .sub { font-size: 12px; color: var(--muted); }
.phone.dialable { border-color: var(--ok); background: var(--ok-soft); }
.phone.dialable .num { color: var(--ok); }
.phone.off .num { color: var(--muted); }
.phone.off { background: var(--surface-2); border-style: dashed; }
.phone.off span.tel { cursor: not-allowed; padding-left: 14px; }
.phone span.tel::before { display: none; }
.phone .why { color: var(--warn); font-weight: 600; }
.phone.picked { box-shadow: 0 0 0 2px var(--accent); }
.phone.picked .tel::before { border-color: var(--accent); background: radial-gradient(var(--accent) 45%, transparent 50%); }
.phone:has(input:focus-visible) { outline: 3px solid var(--focus); outline-offset: 2px; }
.phone.none { align-items: center; gap: 10px; padding: 0 14px; min-height: 44px; font-size: 14px; color: var(--muted);
              border-style: dashed; cursor: pointer; }
.phone.none input { position: static; opacity: 1; pointer-events: auto; width: 18px; height: 18px; margin: 0; }
.phones > .small { margin-top: 8px; }

/* right: outcomes */
.outcomes { display: grid; gap: 10px; }
.outcomes legend { float: left; width: 100%; padding: 0; margin-bottom: 8px; font-size: 13px; font-weight: 650;
                   letter-spacing: .04em; text-transform: uppercase; color: var(--muted); }
.outcomes .grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 6px; clear: both; }
label.outcome { position: relative; display: flex; align-items: center; justify-content: space-between; gap: 4px;
                min-height: 48px; padding: 6px 8px 6px 10px; border-radius: var(--radius-sm); cursor: pointer;
                border: 1px solid var(--line); border-left: 4px solid var(--grp); background: var(--grp-soft);
                font-size: 13.5px; font-weight: 600; line-height: 1.2; color: var(--fg); }
label.outcome input { position: absolute; opacity: 0; pointer-events: none; }
label.outcome kbd { flex: none; }
label.outcome:hover { border-color: var(--grp); }
label.outcome:has(input:focus-visible) { outline: 3px solid var(--focus); outline-offset: 2px; }
label.outcome.picked { background: var(--grp); color: var(--surface); border-color: var(--grp); }
label.outcome.picked kbd { background: transparent; color: inherit; border-color: currentColor; }
.g-nocontact { --grp: var(--g-nocontact); --grp-soft: var(--g-nocontact-soft); }
.g-negative { --grp: var(--g-negative); --grp-soft: var(--g-negative-soft); }
.g-positive { --grp: var(--g-positive); --grp-soft: var(--g-positive-soft); }
.g-terminal { --grp: var(--g-terminal); --grp-soft: var(--g-terminal-soft); }
.extra { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; padding: 12px; border-radius: var(--radius-sm);
         background: var(--surface-2); border: 1px solid var(--line); animation: slide .18s ease-out; }
.extra .wide, .extra .check { grid-column: 1 / -1; }
@keyframes slide { from { opacity: 0; transform: translateY(-6px); } to { opacity: 1; transform: none; } }
@media (prefers-reduced-motion: reduce) { .extra, .banner { animation: none; } }

/* fields */
.field { display: grid; gap: 4px; font-size: 14px; font-weight: 600; }
.field .muted { font-weight: 400; }
input:not([type=radio]):not([type=checkbox]), select, textarea {
  font: 16px/1.4 var(--font); width: 100%; min-height: 44px; padding: 8px 10px; color: var(--fg);
  background: var(--surface); border: 1px solid var(--line-strong); border-radius: var(--radius-sm); }
textarea { resize: vertical; min-height: 76px; }
input[type=checkbox] { width: 20px; height: 20px; vertical-align: middle; }
.check { display: flex; gap: 8px; align-items: center; font-size: 14px; }
.side .panel > .field + .btn { margin-top: 12px; }
.keys-hint { margin-top: 8px; }

/* empty + login */
.empty, .login { min-height: calc(100vh - 120px); display: grid; place-items: center; padding: 24px 16px; }
.login { min-height: 100vh; }
.empty-card, .login-card { width: 100%; max-width: 440px; background: var(--surface); border: 1px solid var(--line);
                           border-radius: 14px; padding: 32px 28px; box-shadow: var(--shadow); display: grid; gap: 14px; }
.empty-card { text-align: center; max-width: 520px; }
.empty-card h1, .login-card h1 { font-size: 24px; }
.empty-mark { width: 44px; height: 44px; margin: 0 auto; border-radius: 50%; background: var(--ok-soft);
              border: 2px solid var(--ok); position: relative; }
.empty-mark::after { content: ""; position: absolute; left: 14px; top: 9px; width: 10px; height: 18px;
                     border: solid var(--ok); border-width: 0 3px 3px 0; transform: rotate(45deg); }
.login-card form { display: grid; gap: 14px; }

/* help overlay */
.overlay { position: fixed; inset: 0; z-index: 50; background: rgba(10, 12, 16, .55); display: grid;
           place-items: center; padding: 16px; }
.overlay-card { background: var(--surface); border-radius: 14px; padding: 22px; max-width: 520px; width: 100%;
                max-height: 90vh; overflow: auto; display: grid; gap: 14px; border: 1px solid var(--line); }
.keys { display: grid; grid-template-columns: 1fr 1fr; gap: 6px 18px; margin: 0; }
.keys div { display: flex; gap: 10px; align-items: center; }
.keys dt { min-width: 52px; }
.keys dd { margin: 0; font-size: 14px; }

/* the phone bar (small screens only) */
.bottombar { display: none; }

@media (max-width: 999px) {
  .lead-layout { grid-template-columns: minmax(0, 1fr); padding: 12px 16px 96px; gap: 14px; }
  /* one column: the call head, the phones, the script, then the outcome and Save (the bar keeps both in reach) */
  .call, .side, .side form { display: contents; }
  .call-head { order: 1; } .note { order: 2; } .phones { order: 3; } .script { order: 4; } .dns { order: 5; }
  .outcomes { order: 6; } .notes-panel { order: 7; } .facts { order: 8; } .call > .fold { order: 9; }
  .history { order: 10; }
  .topbar { position: static; padding: 8px 16px; gap: 8px 12px; }
  .who { gap: 6px; }
  .hide-sm { display: none; }
  .call-head h1 { font-size: 23px; }
  .opening p { font-size: 17px; }
  .bottombar { display: flex; gap: 10px; position: fixed; left: 0; right: 0; bottom: 0; z-index: 30;
               padding: 10px 16px calc(10px + env(safe-area-inset-bottom)); background: var(--surface);
               border-top: 1px solid var(--line); box-shadow: 0 -2px 8px rgba(0, 0, 0, .08); }
  .bottombar .btn { flex: 1; min-height: 48px; }
  .banners { padding: 0 16px; }
  .keys-hint { display: none; }
}
@media (max-width: 420px) {
  .position { width: 100%; order: 3; }
  .stats { order: 4; width: 100%; }
  .extra { grid-template-columns: 1fr; }
  label.outcome { font-size: 13px; padding: 6px 6px 6px 8px; }
  label.outcome kbd { display: none; }
}